General Terms and Conditions

Registration / Dates

Appointments agreed by you are binding for both parties. Appointments can be postponed or canceled up to 48 hours in advance. If the appointment is not canceled in good time or not canceled at all, you may be charged up to 100% of the agreed service as compensation for loss. You will be given the opportunity to provide evidence of lesser damages or to provide a replacement.

Please understand that I schedule the appointments according to the planned duration of the massage and that other customers also want to keep their appointments on time. If you arrive late for your massage, you are not entitled to the full duration of the treatment.

The stated treatment times include the preliminary consultation and any follow-up consultation.

Health information

Before starting any treatment, you are obliged to provide me with complete, accurate and up-to-date information about your state of health and to inform me of any recommendations or restrictions regarding an application that the attending physician has given you.

In the case of subsequent treatments, I must also be informed of any changes in the state of health.